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AI-driven threat detection and threat hunting in the age of autonomous SOCs

Shashi Nair, Head of Channel at Dropzone AI, discusses the evolution of SOC operations and how agentic AI is reshaping security workflows. He explains how Dropzone AI’s SOC Analyst and Threat Hunter agent moves beyond traditional automation by replicating human-like investigation and reasoning. The conversation also explores the shift toward autonomous, human-led security operations and the future role of AI in threat detection and response.

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Rethinking MSP service delivery with a human-first approach

In this interview, Michelle Coombs, Director at Oprising, discusses hidden time loss in MSP service delivery and the operational complexity behind it. She examines what true efficiency looks like in technical teams, where tools fail to reflect real workflows, and how automation is reshaping service models. The discussion also highlights the balance between AI-driven efficiency and the human judgement and emotional intelligence still needed for strong service delivery.

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LapSafe AI Smart Locker: exploring AI in secure access

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the platform uses AI to improve locker management, track usage, and automate processes, offering practical insights into modern secure access solutions.

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Scaling cybersecurity and unlocking third-party risk management for MSP growth

In this discussion, David Primor, CEO of Cynomi, and Dennis Boone, President of SlashBlue, explore why third-party risk management is rapidly becoming essential for MSPs and MSSPs. They share real-world insights on scalability, client education, and how platforms like Cynomi are helping to transform vendor risk into a major growth opportunity.

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AI tools to digital employees: why traditional security models are falling behind

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI agents should be treated like employees with identities, access controls, and oversight, and why the future of cybersecurity lies in human-agent teams rather than fully autonomous SOCs.

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From remote access to real control: how MSPs are rethinking security and operations

In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical control point for modern organisations. He explores how partnerships, evolving platforms, and real-world use cases are helping MSPs address complexity, improve visibility, and adapt to increasingly distributed IT and operational environments.

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AI continues to drive UK datacentre market expansion

Daniel Thorpe, Head of EMEA Data Centre Research at JLL, discusses the scale of demand for UK data centre real estate driven by AI, alongside the challenges and opportunities around power availability.

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Westcon-Comstor cuts carbon emissions, accelerates shift to renewables

Laura Mozden, Global Head of ESG at Westcon-Comstor, discusses the company’s recent Responsible Business Report, which reveals that it now sources 50% of electricity globally from renewables and that Scope 1 and 2 emissions – those that Westcon-Comstor owns or controls either directly or indirectly – fell by 8% and 29% respectively year-on-year, with a total reduction of 24% since FY22, meaning the company is nearly halfway to its 2030 target of a 50% reduction. Having joined Westcon-Comstor earlier this year, Laura outlines how her role will in the coming months at an organisation which prioritises an ESG focus – both as an individual organisation and a as a key influencer within the IT channel.

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Transformation drivers which can deliver for the channel

Rakesh Parbhoo, Executive Vice President Middle East and Africa at Westcon-Comstor, outlines how the company is marking its 40th birthday by sharing key channel trends and a future-ready vision. Hybrid IT, cybersecurity, AI, data orchestration, cloud, networks and SMBs all feature in terms of opportunities for a future-ready IT channel.

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DEI matters more than ever - in the IT industry and beyond

Liz Blackman, Chief Marketing Officer at Avantra, discusses the continuing importance of DEI, despite some recent ‘push back’, explaining the importance of women's perspectives in creating balanced leadership teams, how diverse viewpoints lead to better solutions and innovation in technology, the responsibility of current women leaders in challenging stereotypes for future generations and some practical approaches to creating more equitable environments in male-dominated industries.

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WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a traditional tech background; the importance of DEI representation in AI and tech leadership; AI in recruitment: the need for human oversight; empowering women and Gen Z in tech; and just why a well-crafted DEI strategy can bring so many benefits to an organisation when it comes to both employee and customer interactions.

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Channel partners eye cloud growth but need to upskill

Aaron Rees, Senior Vice President, AWS Business at Westcon-Comstor and CEO, Rebura discusses how the channel is poised to grasp the huge growth opportunities presented by the cloud market, but faces certain gaps around skills, capabilities and expertise. He also explains how distributors can support, enable and empower partners in pursuit of these aims by harnessing and deploying their own cloud expertise.

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News

The DCA teams up with the Carbon Trust to support sustainable digital infrastructure, aiming to meet Net Zero targets.
METRO AG has completed a data centre migration programme delivered by Wipro Limited, moving from legacy infrastructure to a multi-cloud environment as part of its cloud-first transformation strategy.
Smartsheet integrates AI capabilities with major platforms, supporting enterprise teams in work management and data-driven insights.
Megaport collaborates with VAST Data to strengthen its infrastructure platform, supporting AI workloads across multicloud environments globally.

Expert Opinions

By Peter Pugh Jones, Field CDO, Confluent.
At the MSP Channel Insights Roadshow in London, MSP leaders explored how AI is reshaping the channel, from cybersecurity and sales to growth strategy and operations. In a period of uncertainty where the future...
By Sarah Beechey, Practice Leader Data Center & AI, SHI.
Data centres underpin the digital economy, enabling services from cloud computing to artificial intelligence and global communications. As demand continues to grow, the need for uninterrupted operation rises...