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IT Management + Service

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Why effective visibility in the cloud is critical: and how to get there

By Cary Wright, VP of Product Management, Endace.

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Businesses need modern observability techniques to secure their on-premises applications

By Gregg Ostrowski, CTO Advisor, Cisco Observability.

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Let the games begin

Why IT Monitoring is set to emerge as a champion during this summer of sporting events. By Martin Hodgson, Director Northern Europe at Paessler GmbH.

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Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer service philosophy needs to make a financial and cultural commitment to go the ‘extra mile’ for their customers. However, what constitutes good service varies from company to company.

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Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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