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IT Management + Service Expert Opinions News Videos

NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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NEWS
The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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Videos

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

MSP Growth, SaaS Protection & Hyperscaler Independence

Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

Aprovis at DCW Asia - Part 2

DCW Asia 2025 - Part 2 of 3

News

Portus Data Centers welcomes Richard Pimper as COO & CTO

Portus Data Centers has appointed Richard Pimper as its Chief Operating Officer and Chief Technology Officer, effective January 2026, in hopes of supporting operational and technological growth.

Assured data protection expands Giannini’s innovation and channel role

Assured Data Protection updates leadership structure, giving Giannini oversight of innovation and partner programs.

Serbus emerges as unified security services brand

Serbus rebrands to strengthen UK’s CNI against escalating threats, aiming for £75m revenue growth through organic expansion and strategic acquisitions.

Cameo Services reveals leadership restructure for 2026

Cameo Services restructures senior leadership to support international growth following developments in 2025.

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