NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...
Daniel Thorpe, Associate Director, Data Centre Research Lead, JLL, discusses the company’s ‘Data Centres 2024 Global Outlook Report’, which explores how data centers need to be designed, operated and...
Subhagata (Subho) Mukherjee, Vice President, Global Head of Sustainability, Nokia, shares some key highlights from the company’s People and Planet 2023 report, covering a year of achievements and challenges...
Anthea van Scherpenzeel, Senior Sustainability Manager at Colt Data Centre Services, discusses the ways in which data centre owners/operators can make demonstrable progress on the road to Net Zero – with a...

News

Expanded partnership will leverage Microsoft Copilot and Cognizant’s advisory and digital transformation services to help employees and enterprise customers operationalise generative AI and realise strategic...
Logicalis achieves most ambitious designation available through the SBTi. Global technology service provider is on track to achieve net-zero by 2050 and carbon neutral on Scope 1 and 2 by 2025.
Kyndryl to modernize and manage the mission-critical systems for Honda’s logistics operations with Kyndryl Bridge.
New collaborative programme will help channel exploit high-growth tech.