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Sports broadcaster wins with New Relic

Craig McLean, VP of Engineering at DAZN Group, a global sports entertainment platform, explains the importance of observability to the company as it delivers an over-the-top streaming service to millions of subscribers across the globe.

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Conversational AI enhances customer and employee interactions
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Richard Stevenson, CEO of Red Box, discusses the results of the company’s recent ‘Being Human’ report, which provides some valuable insights into the Conversational AI market – how its use is already helping to improve customer and employee experiences, as well as contributing to fraud prevention. Richard also discusses the roadblocks that need to be overcome before the technology becomes pervasive.

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Observability offers a path to true IT optimisation

Stéphane Estevez, EMEA Director of Product Marketing, Observability & IT Markets at Splunk, discusses the findings of the company’s ‘State of Observability 2022’ report. He outlines the three different stages of the observability journey, the main reasons why organisations adopt observability solutions and the main benefits of doing so. He ends up with some key observability recommendations.

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Park Place Technologies expands its data centre expertise

Park Place Technologies has been on quite some journey, as the company has grown from its core Third Party Maintenance focus to today’s data centre network optimisation specialist organisation. Ian Shearer, Managing Director, APAC & EMEA, Park Place Technologies, discusses recent developments at the company, which include several acquisitions, technical solution and professional services innovations.

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Supply chain transparency hits the catwalk
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Neil Cornish, Ecosystem Development Manager at Tech Data UK, discusses the collaboration between the UK Fashion & Textile Association, IBM, the Future Fashion Factory and Tech Data UK, to develop a new technology platform designed to help drive both sustainability and profitability within the fashion supply chain.

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SDC Channel Summit promises valuable MSP insights

Conference Chair Ian Luckett outlines the content of the second virtual SDC Channel Summit event, taking place 10-11 May. A mixture of keynote presentations, roundtables and panel discussions promise to produce plenty of valuable insights for Channel companies dealing with the challenges and opportunities of digital transformation.

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Securing a seamless user experience

Emely Patra, RVP and Head of EMEA Customer Success Strategy and Architecture at MuleSoft, discusses the findings of the company’s recently published 2022 Connectivity Benchmark report, highlighting some of the obstacles to creating fully connected user experiences, and explaining how APIs and low code tools can help to address the major integration challenges which need to be overcome as part of a successful digital transformation strategy.

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The role of AI in tackling the threat of cybercrime
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James Brodhurst, Principal Consultant at Resistant.ai, discusses the significant, increasing threat posed to consumers and businesses by ever more sophisticated and agile cyber-criminals. The good news is that there’s a range of technology solutions available to mitigate the risks posed by cybercrime, Resistant.ai’s identity forensics being one of them.

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Sustainability becoming a major Channel focus

Michael O’Hara, Group Managing Director of DataSolutions, a distributor of transformational IT solutions, talks through the results of the company’s Channel sustainability stock-take survey, revealing how companies are losing out on contracts if they can’t demonstrate their environmental credentials, how the Channel is beginning to address its sustainability responsibilities and highlights the success of DataSolutions’ Techies Go Green initiative.

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The benefits of harnessing network data

Sudheer Matta, Vice President Product Management AI Driven Enterprise, Juniper Networks, shares some insights from the company’s recent virtual summit – Driven By Experience. A key theme was the importance of using a combination of data and AI, including AIOps, to help improve network resilience, reliability, security and, ultimately, performance.

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Making the most of MLOps

DW talks to Asger Pedersen, Technical Lead MLOPs at DataRobot, about the emerging opportunity around MLOps. The conversation covers everything from the MLOps basics, MLOps implementation best practices and the benefits this relatively new technology offers. Asger also explains DataRobot’s approach to MLOps as well as sharing his views on how he sees the market developing over time.

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The solid state of storage receives an AIOps boost

DW talks to Ken Steinhardt, Field CTO at Infinidat, covering the company’s recently launched InfiniBox SSA solid state storage solution, as well as the role that AIOps has to play when it comes to delivering Infinidat’s Storage-as-a-Service, flexible consumption model. Ken also provides some fascinating insights into the company’s future plans and the storage market in general.

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Tackling cloud complexity with the right tools

Stela Udovivic, Director of Product Marketing, VMware Tanzu, explains how securing the right observability tools will help enterprises get control over their software and spot problems before they become a more widespread issue.

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The role of AIOPS in successful cloud migrations

John Gentry, Chief Technology Officer and SVP Business Development, Virtana, discusses how AIOPS provides end users with a ‘know before you go’ confidence in terms of how/when/where to move apps into the cloud (or not).

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Exploring IT’s digital experience challenges

Jon Cairns, VP, Technical Services at Nexthink, focuses on the challenges IT departments faced during the pandemic when it came to providing an optimised digital experience for a working-from-home workforce and how the lessons learned can better inform the provision and acceptance of technology rollouts into the future.

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News

Unbreakable hybrid cloud platform seamlessly integrates structured and unstructured data, redefining data management efficiency and flexibility for enterprises.
The Nordic leader teams up with Aixia to offer first-of-its-kind unbiased, impartial, and objective AI device grading.
For simple, fast CRM/UC integration - and a pathway to smart CX analytics.
Forterro has appointed Andrew Foster as its new vice president of sales for northern Europe.

Expert Opinions

By Jakub Wolski, data centre strategy and business development leader, Trend Control Systems Ltd.
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By Chris Carreiro, CTO, Park Place Technologies.