New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more...

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability...

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NEWS
Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led...

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Balance needed between shoppers’ demands and privacy concerns

Global survey of 12,000 consumers reveals that personalization and convenience are universal...

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A healthy data opportunity

Healthtech disruptors SymphonyRM and Kyruus are more quickly delivering innovative patient...

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NEWS
CFOs play critical role in driving digital disruption

79% of UK CFOs agree that finance will continue to move from core finance skills to advanced...

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NEWS
The death of the high street - challenge and opportunity

New research study from Rackspace shows 80 percent of retailers are prioritising online services.

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oneclick partners with Levett Consultancy

oneclick AG; the secure digital-desktop in the cloud, has partnered with Levett Consultancy...

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NEWS
Gartner identifies data management 'trigger' technologies

DataOps, private cloud database platform as a service (dbPaaS) and machine learning (ML)-enabled...

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Cisco unveils server for Artificial Intelligence and Machine Learning

Artificial intelligence (AI) and machine learning (ML) are opening up new ways for enterprises to...

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Hackney Council can now build mobile applications 50 percent faster

Hackney London Borough Council is using the OutSystems platform to enhance its digital services....

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Alibaba's intelligent retail experience

Alibaba Cloud, the cloud computing arm of the Alibaba Group, has introduced an end-to-end...

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Videos

In this video, DCS talks to Teksan at the DCA's 10x10 2025
In this video, DCS talks to Octaipipe at the DCA's 10x10 2025
Rakesh Parbhoo, Executive Vice President Middle East and Africa at Westcon-Comstor, outlines how the company is marking its 40th birthday by sharing key channel trends and a future-ready vision. Hybrid IT,...
Andreas Keiger, Chief Revenue Officer at ZutaCore, discusses the AI power density challenge facing data centre owners and operators, looking at the various liquid cooling options available to address the...

Expert Opinions

By François Haykal, Senior Project Consultant at BCS, the specialist services provider to the digital infrastructure industry.
By David Knox, Global Director of Energy & Sustainability at Colt DCS.