Logo

Digital Business News Videos Expert Opinions

NEWS
Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

Read More
NEWS
Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

Read More
NEWS
Downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

Read More
NEWS
43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

Read More
NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

Read More
NEWS
Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the...

Read More
NEWS
Cequence Security reveals agent personas for enhanced AI agent management

Cequence Security has introduced Agent Personas to provide more granular control over AI agent...

Read More
NEWS
Financial threats amplify: rising concerns in the industry

Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike...

Read More
NEWS
Decoding the AI productivity paradox in software development

Harness report finds that AI coding tools are being widely adopted in software engineering, with...

Read More
NEWS
Public sector's transition to agentic AI: challenges and opportunities

Public sector leaders globally are evaluating agentic AI for autonomous task completion as...

Read More
NEWS
Boomi's recent acquisition to strengthen AI governance

Boomi plans to acquire Lunar.dev, aiming to expand capabilities in AI governance and improve...

Read More
NEWS
Feedonomics launches ACE for agent-ready commerce in retail

Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for...

Read More
NEWS
Integration of Black Kite and Sayari: enhancing third-party risk management

Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...

Read More
NEWS
AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

Read More
NEWS
BlueVoyant partners with ODEON Cinemas Group to modernise cybersecurity operations

ODEON Cinemas Group has partnered with BlueVoyant to modernise its cybersecurity operations across...

Read More

Videos

110MW microgrid developed for Dublin data centre

Ben Pritchard, CEO of AVK, discusses the launch of what is believed to be Europe’s first, large-scale, 110 MW on-site microgrid, developed to support early phase site operational resilience. Located within...

Switch to a strategic procurement approach when it comes to switchgear

Adhum Carter Wolde-Lule, Director at Prism Power Group, highlights the fact that switchgear is fast becoming one of the biggest hidden constraints in UK (and elssehwere) commercial construction - with data...

What it takes to deliver a data centre

Katie Coulson, Executive Vice President and General Manager, Skanska Advanced Technology, discusses the many factors which need to be considered when delivering a data centre design and build, including the...

Rising customer expectations and the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

Expert Opinions

Westcon-Comstor shares FY26 financial performance update

Westcon-Comstor reports sales growth and profitability by focusing on software and services, driving margin expansion and adapting to market trends.

DigiCert Q&A: AI threats, certificate lifecycle risk and channel strategy

In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...

The Margin Squeeze: Why UK MSPs Must Monetise Observability, Not Just Support

By Ed Knight, Director of Global MSP Sales, Paessler GmbH

Zendesk Q&A with Emma Acton: Inside the shift to brand-led, AI-driven marketing

In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...

© 2026 - Angel Business Communications Limited

Made with by Angels