Axians UK unveils Theia: A comprehensive observability as a service solution

Axians UK is thrilled to introduce Theia, a groundbreaking Observability as a Service (OaaS) offering designed to enhance organisational performance and security across complex digital environments. This fully managed, vendor-agnostic service provides enterprises with in-depth, real-time insights into both IT and Operational Technology (OT) landscapes, promoting business resilience.

With the rise of hybrid infrastructures, many businesses confront fragmented monitoring tools that fail to offer a cohesive perspective. Theia addresses this challenge by delivering curated insights, bespoke dashboards, and extended data retention. This empowers businesses to make proactive decisions and perform root-cause analysis before issues arise.

Carlos Delgado, Head of Service Design at Axians UK, explains, “Our approach to observability...” He highlights their capability to transform data into actionable intelligence, tailored to individual business needs, helping uncover inefficiencies such as weak WiFi performance or data centre inefficiencies.

The platform boasts technical dashboards revealing network and application limitations, enhancing end-user experiences, and even impacting vendor development cycles. A glaring example includes identifying a WiFi lag affecting over 1,000 users, which was promptly addressed following its visualisation.

Theia's end-to-end visibility enables monitoring of critical business applications, further allowing systematic service evaluation from a network perspective. This comprehensive view aids in mapping business processes and generates insightful alerts from technical systems to customer experience metrics.

Theia plays a pivotal role in advancing Environmental, Social, and Governance (ESG) objectives, providing insights into energy usage, infrastructure effectiveness, and emissions. It assists businesses in quantifying Scope 1, 2, and 3 emissions, contributing to environmental impact assessments. Built-in reports streamline alignment with ESG standards, enhancing compliance transparency.

Axians champions a unified view of real-time metrics from varied data sources, presented in a seamless interface tailored to client-specific objectives. The vendor-neutral approach ensures clients avoid proprietary dependency, integrating top-tier commercial and open-source tools. Adaptable solutions support evolving customer environments.

Crucially, only aggregated statistical data is stored, assisting customers in meeting stringent regulations like GDPR while ensuring operational transparency. Observability experts maintain alignment with emerging security and compliance frameworks, ensuring data integrity and customer trust.