Kaseya unveils Fall 2025 innovations shaping the future of small business IT

Kaseya, a renowned global leader in AI-powered IT management and cybersecurity solutions, has rolled out its much-anticipated fall 2025 innovations. These enhancements, numbering more than 90, aim to revolutionise customer outcomes through advanced automation, robust cybersecurity measures, and a seamless end-to-end experience.

Jim Lippie, Chief Product Officer at Kaseya, noted the updates are a result of direct feedback from their partners, focusing on enabling managed service providers (MSPs) to expand efficiently while curbing costs. “MSPs want to grow faster, expand margins, and protect customers from rising cyberthreats, without having to increase labour costs,” he said.

Complementing the recent strides announced at DattoCon, including products like the Siris 6 appliance, the acquisition of INKY, and Datto Backup for Entra ID, Kaseya has unveiled key improvements in their latest release, particularly in automation, cybersecurity, and customer experience.

Chris Collins of CBC Technovations shared his insights: “Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya’s security-first approach, our customers are better protected.”

Highlights in the Fall 2025 Release:

AI-driven Automation:

• Smart Ticket Triage in Autotask: Speeds up response times by auto-categorising and prioritising tickets based on content, eliminating manual efforts.
• Backup Reporting in Datto Endpoint: Offers executive-friendly backup reports across assets, aiding quarterly business reviews.
• OneDeploy Secure Edge VPN for Datto BCDR: Ensures seamless connection to Datto Cloud DR resources, removing the hassle of manual configuration.

Cybersecurity Enhancements:

• Smart Investigate in Datto EDR: Utilises AI to refine alert analysis and provide actionable investigation guidance.
• Safe Password Sharing in IT Glue: Facilitates secure password sharing via MFA and audit trails.
• Customer Event-based IOCs: Customises threat detection using precise event triggers and filters.

Customer Experience Improvements:

• Automation Centre for Integrations in KaseyaOne: Access to a custom catalogue for easily discovered platform automations, enhancing operational efficiency.
• Umbrella Contracts in Autotask: Streamlines client billing by consolidating all agreements into a single contract.
• Pay Now in Autotask and ConnectBooster: Facilitates instant invoice payments, improving cash flow and convenience.