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Red Box and EvaluAgent join forces to improve call centre performance through voice data
  • Published in AI

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.

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NEWS
NightDragon and Orange Cyberdefense partner

Orange Cyberdefense will work with NightDragon portfolio companies to infuse technology into high-value security services to help customers stay ahead of threats.

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NEWS
Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’, and ‘Power Innovation of the year’ at DCS Awards 2022

Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’ category for second consecutive year.

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NEWS
Kyndryl and Veritas Technologies form global partnership

Kyndryl and Veritas Technologies have formed a global partnership to help enterprises protect and recover their critical data across multi-cloud environments.

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NEWS
The Barcelona Supercomputing Center and Lenovo form partnership

Research focus aligns to key technology goals within Spain and the European Commission, such as...

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NEWS
N Series offers entry level data protection

Allows customers to simplify their IT environments and secure data with all-in-one scale-out backup...

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NEWS
DataQube collaborates with NodeWeaver to provide full edge cloud capability

New partnership will empower colocation customers to benefit from enterprise cloud functionality at...

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NEWS
BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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NEWS
Colt Group launches its first Sustainability Report

Highlights commitment to delivering a positive impact from its ESG pledges.

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NEWS
Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

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NEWS
Consumers want personalisation, but don't trust brands with their data

Report finds companies are struggling to meet consumer and regulatory demands for privacy.

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NEWS
Clinical research and drug development accelerated via analytics

SAS life sciences analytics help contract research organisation Gunvatta expedite clinical trials...

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Videos

Why collaboration is driving innovation in the future of IT services

Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open...

Interview with Tudertechnica at DCW 2026

Data Centre World 2026

AI in action: applying probabilistic thinking to enterprise workflows

Andy MacMillan, CEO of Alteryx, explores how organisations can scale AI effectively by empowering business analysts to work with data and probabilistic insights. He discusses building trust in AI outputs and...

Pulsant unveils £10 millionhigh-density investment in Milton Keynes data centre

Rob Coupland, CEO at Pulsant, discusses the company’s £10 million investment in its Milton Keynes data centre to provide high-density, sovereign compute capacity to support AI transformation, with plans to...

Expert Opinions

Contextual data: the secret sauce for reliable AI agents

By Peter Manta, AI Strategy and Practice Director, Informatica by Salesforce.

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

Setting the Record Straight: AI Data Centres and Water Use

By Alistair Barnes, Head of Mechanical Engineering at Colt DCS.

Partner enablement, AI services, and lessons from Alteryx’s McLaren partnership

In an exclusive interview with MSP Channel Insights, Rishi shared how Alteryx One and the Partner SE model are helping MSPs move beyond traditional infrastructure management toward higher-value data and AI...

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