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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...

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NEWS
State of Utah projected to save millions of dollars

Orchestrated security approach delivers improved asset intelligence through device visibility and real-time reporting for rapid time to value.

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NEWS
Storage Made Easy enhances multi-cloud DRM capabilities

New key features focus on increased security and usability in order to enhance data content management functions in a multi-cloud ecosystem.

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NEWS
AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...

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NEWS
NTT DATA Corporation chooses Exabeam’s SIEM solution

Global technology and service provider headquartered in Japan secures worldwide operations using...

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NEWS
ngena extends global network of alliance partners to Telia

Telia Company will offer global data connectivity services based on ngena’s Software-Defined Wide...

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NEWS
nCipher Security delivers trust, integrity and control

Newly formed organization preserves competition and ensures continued innovation in general purpose...

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NEWS
Two in five global organizations waste more than $100,000 a year storing useless IT hardware

More than half of these hardware hoarders have been cited 1 or 2 times in the last 24 months for...

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NEWS
Pulse Secure launches Access Now Partner Program

Pulse Secure has launched its Access Now Partner Program. Designed to offer partners the means to...

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NEWS
Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS
IT security professionals suffer from an image problem

New Research from Thycotic reveals IT security professionals feel they’re seen as the ‘doom...

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NEWS
Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

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Videos

Services set to define the data centre landscape

Phil Cullerton, VP Services EMEA at Vertiv, explains why services will define the future of the data centre. The future of the data centre is not just about who builds fastest, it is about who operates best....

Webex launch at Gamma: a partner-led approach explained

In this interview, Will Morey, Managing Director at Gamma, discusses the company’s Webex launch, including how a partner-led pre-launch shaped the offering, the influence of MSP demand, and how the platform...

Bringing order to network security in a multi-cloud era

In this interview, Gal Yosef, Director of Solution Engineering at AlgoSec, discusses how AI is reshaping both cyber threats and defences, and why visibility, policy enforcement and operational discipline are...

Industry veteran to help scale Stellanor’s urban footprint

Howard Pheby, newly appointed Chief Commercial Officer at Stellanor, explains how the company is building something different: urban colocation that serves enterprises where they actually operate, backed by...

Expert Opinions

SECURING THE DIGITAL LEGACY: FUTURE-PROOFING THE DATA CENTRE WORKFORCE

By Matt Evans, CEO at Apx Data Centre Solutions.

Iranian cyber threats, geopolitics, and the new cyber reality

By Robert Hannigan, Chairman of International Business at BlueVoyant.

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

Resolving the chicken and the egg of cyber-security

By Graham Jarvis, Freelance Business and Technology Journalist

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