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Consumers becoming increasingly comfortable with human-mimicking robots in customer service

As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...

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NEWS
State of Utah projected to save millions of dollars

Orchestrated security approach delivers improved asset intelligence through device visibility and real-time reporting for rapid time to value.

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NEWS
Storage Made Easy enhances multi-cloud DRM capabilities

New key features focus on increased security and usability in order to enhance data content management functions in a multi-cloud ecosystem.

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AI to assist employees' productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...

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NEWS
NTT DATA Corporation chooses Exabeam’s SIEM solution

Global technology and service provider headquartered in Japan secures worldwide operations using...

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ngena extends global network of alliance partners to Telia

Telia Company will offer global data connectivity services based on ngena’s Software-Defined Wide...

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nCipher Security delivers trust, integrity and control

Newly formed organization preserves competition and ensures continued innovation in general purpose...

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NEWS
Two in five global organizations waste more than $100,000 a year storing useless IT hardware

More than half of these hardware hoarders have been cited 1 or 2 times in the last 24 months for...

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NEWS
Pulse Secure launches Access Now Partner Program

Pulse Secure has launched its Access Now Partner Program. Designed to offer partners the means to...

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NEWS
Telekom Slovenije selects Bulb Technologies to automate customer care

CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.

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NEWS
IT security professionals suffer from an image problem

New Research from Thycotic reveals IT security professionals feel they’re seen as the ‘doom...

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NEWS
Central Nervous System for IT promises new era for AIOps

The Central Nervous System for IT gives enterprises the deepest visibility into complex multi-cloud...

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Videos

Interview with Airsys at DCW 2026

Data Centre World 2026

Apprentice celebrates data centre success

Laura Allwood, now a fully qualified Project Manager at Arcadis, outlines her journey from Apprentice Project Manager to her current role - along the way obtaining a degree in Construction Management and...

Quantum data centres set to complement classical computing

Matthew Martin, Managing Director of Quantum Design Oxford, discusses the critical role that quantum data centres will play in advancing the deployment of quantum technologies. He explains how quantum data...

Why cybersecurity is no longer just technical: the rise of human risk management

In this interview, Aaron Watts, Chief Channel Officer at usecure, explains why people, not just technology, are now the primary target for cyberattacks. He explores how MSPs can balance automation with...

Expert Opinions

From pilots to platforms: why enterprise AI investment needs a rethink

By Sujatha S Iyer, Head of AI Security at Zoho Corp.

Why data centre cooling is becoming a channel decision in AI infrastructure

By Matt Roberts, VP of Sales, OptiCool Technologies.

Taking the axe to data rot: clearing the path for custom organizational AI

By Rick Vanover, Vice President, Product Strategy at Veeam.

Cooling Under Grid Constraint: Why Waste Heat Is Becoming Essential

By Mihir Nandkeolyar, Director Business Development Global Data Centre Solutions, Johnson Controls.

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