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Red Box and EvaluAgent join forces to improve call centre performance through voice data
  • Published in AI

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.

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NEWS
NightDragon and Orange Cyberdefense partner

Orange Cyberdefense will work with NightDragon portfolio companies to infuse technology into high-value security services to help customers stay ahead of threats.

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NEWS
Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’, and ‘Power Innovation of the year’ at DCS Awards 2022

Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’ category for second consecutive year.

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NEWS
Kyndryl and Veritas Technologies form global partnership

Kyndryl and Veritas Technologies have formed a global partnership to help enterprises protect and recover their critical data across multi-cloud environments.

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NEWS
The Barcelona Supercomputing Center and Lenovo form partnership

Research focus aligns to key technology goals within Spain and the European Commission, such as...

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NEWS
N Series offers entry level data protection

Allows customers to simplify their IT environments and secure data with all-in-one scale-out backup...

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NEWS
DataQube collaborates with NodeWeaver to provide full edge cloud capability

New partnership will empower colocation customers to benefit from enterprise cloud functionality at...

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NEWS
BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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NEWS
Colt Group launches its first Sustainability Report

Highlights commitment to delivering a positive impact from its ESG pledges.

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NEWS
Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

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NEWS
Consumers want personalisation, but don't trust brands with their data

Report finds companies are struggling to meet consumer and regulatory demands for privacy.

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NEWS
Clinical research and drug development accelerated via analytics

SAS life sciences analytics help contract research organisation Gunvatta expedite clinical trials...

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Videos

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

Closing the visibility gap in modern MSP cybersecurity

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach across endpoint, network, cloud, identity, and IoT...

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

Expert Opinions

The infrastructure behind the UK’s AI ambitions

Chris Carreiro, Chief Technology Officer at Park Place Technologies, examines how sovereign compute ambitions and accelerating AI adoption are reshaping enterprise infrastructure strategies.

Refrigerants Are Critical for Data Centres: How to Manage Them Responsibly

Exclusive interview with Vincent Homrighausen, Managing Director EMEA at A-Gas, a global provider in Lifecycle Refrigerant Management (LRM): “As phase-down regulations intensify towards 2030, we support...

Organisations Don’t Need a Cloud-Native Network to Adopt SASE

By Anthony Lobretto, SVP of Connectivity, 11:11 Systems

The Control Paradox: Why Regulated Industries Must Rethink AI in Security Operations

By Brett Candon, VP International at Dropzone AI

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