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For over a decade, the Bechtle Group has assisted German companies in managing their desktop and server environments with solutions from FrontRange. HEAT Desktop and Server Management allows administrators to automate complex recurring IT tasks including operating system installs and client setup and administration. Bechtle provides the application either directly through its subsidiaries — for instance as a component of an existing customer project — or as part of Bechtle’s Remote Services as a SaaS solution. Especially for complex projects, FrontRange and Bechtle experts work together closely to ensure rapid implementations.
In Germany, Bechtle is also active as a reseller of FrontRange IT service management solutions, which help companies provide first-rate IT and helpdesk services for their employees and customers. HEAT Service Management is the only platform on the market currently available with integrated voice automation, setting it apart from other solutions.
Bechtle also provides comprehensive technical support and training as part of its participation in the FrontRange Partner Program. The program also grants Bechtle access to valuable FrontRange materials and resources.
“Thanks to our close collaboration with one of the leading providers in the ITSM and client management space in addition to our many years of experience, we are able to provide our customers exceptional assistance in selecting, implementing, and operating the solutions that are an ideal fit for their specific requirements,” explained Mathias Schick, head of Product Management, Emerging Software Vendors at Bechtle Logistik & Service GmbH. “The collaboration with FrontRange Solutions in Germany is working out great and we’re seeing excellent results. That’s why we’ve decided to extend the partnership to additional European countries.”
“We are very pleased to take our long-standing partnership with Bechtle to the next level and hope that we will be able to continue to build upon it in the future,” remarked Anton Kreuzer, Managing Director of FrontRange Germany. “Customers from all industries will benefit equally from the close cooperation between Bechtle and FrontRange. Both companies possess extensive in-depth knowledge of IT service management and desktop and server management. Together, we are able to provide outstanding consulting and tailored solutions.”
