Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Super Micro Computer has joined the Board of the Storage Networking Industry Association (SNIA)...
Eighty-six percent of IT professionals believe the influx of connected “things” will...
Worldwide IT spending is projected to total $3.7 trillion in 2018, an increase of 6.2 per cent...
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce...
Micron Technology has appointed Sanjay Mehrotra as president and chief executive officer and a...
Tech Data Corporation's Technology Solutions business, formerly a division of Avnet and now part...
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Modernising Oracle with converged infrastructure

Customers who adopt Dell EMC VxBlock technology experienced 99% less planned and unplanned downtime according to a study by IDC.

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