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ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM analytics: Industry Insight 2016. Some striking numbers from the survey include that 36 percent of users believe that analytics would improve service desk efficiency, while 30 percent believe it would identify any gaps in the ITSM process. With regard to generating reports, 42.6 percent of users preferred to do it on their own, while 21 percent of them depended on third-party software or...
Read MoreAvailability of the only end-to-end Digital Performance Platform for OpenStack marks a major milestone in the next wave of cloud migration.
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Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support its growing global user base by selecting assyst, the leading IT Service Management (ITSM) tool of Axios Systems.
Read MoreExtraHop has introduced two new integrations with VMware's enterprise-ready, cloud management platform, VMware vRealize® Suite. The integrations with VMware vRealize® Orchestrator™ and VMware vRealize® Operations Manager™ deepen the company's strategic relationship with VMware, giving mutual customers unparalleled real-time visibility into the performance, availability and security of the Software-Defined Datacentre (SDDC).
Read MoreCognizant has helped Standard Life, with its 4.5 million customers, implement next-generation IT infrastructure to support business expansion in its Investments and Pensions, and Savings businesses.
Read MoreAsset purchase will enable COBOL to Java migration and web interface for new and existing customers.
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CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.
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