Monday, 10th December 2018

Creditsafe selects Axios to transform global IT support

Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support its growing global user base by selecting assyst, the leading IT Service Management (ITSM) tool of Axios Systems.

Since its launch in 2000, Creditsafe, headquartered in the UK, has seen rapid expansion and now operates 16 offices across Europe, USA and Asia. As one of only four credit report providers, Creditsafe offers its 90,000+ global customers the most up-to-date and predictive financial information available.
With more than 12 reports downloaded per second, it is key they retain exacting control over their service delivery. By choosing assyst by Axios Systems, Creditsafe will now benefit from enhanced functionality, greater alignment to ITIL® processes and transform their flexibility for employees to deliver high-quality credit services to end users.
By selecting the first solution in the world to be accredited by PINKVERIFYTM for all 16 ITIL processes, Creditsafe’s support staff will be able to adopt true best practice for IT Service Management. With integration into Creditsafe’s legacy IT asset management system, their support team will be able to manage every aspect of global service requests.
Angus Gow, Chief Technology and Content Officer at Creditsafe said: “Axios impressed our team with their alignment to our business goals, quality engagement with our team and demonstration that this would be a true business partnership, not simply a technology offer. We were impressed by Axios’ customer references and long-established quality pedigree. We are expecting to maintain rapid growth in the next 24-36 months and Axios will provide us a service that will underpin this and enable us to continue to provide a high-quality service to our users throughout this period.”
Tasos Symeonides, CEO Axios Systems commented: “Creditsafe is synonymous with delivering accurate financial information accessed through a seamless service experience. We are delighted to welcome Creditsafe to our family of international clients in the financial services sector. It is great to see another global organisation with such a clear service vision, implementing the very latest IT service management functionality available to support their global growth.”
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