Expert Opinions

Remote working is here to stay - maybe not as widespread as it is today but at a much higher rate than before. As the global pandemic set in around the world, enterprises were forced to send most, if not all of their workforces home. As they did, they onboarded unprecedented numbers of employees...

NEWS

Enterprise multi-cloud: what needs to change in 2021

Published in AI AIOps Everything AI

In this new wave of cloud adoption, we are witnessing a rapid increase in multi-cloud models as a growing number of enterprises seek more choice for their data and workloads. No single cloud model can fit the diverse requirements and workloads across different business offerings. By Michel...

NEWS

Driving digital transformation through disruption

Published in Digital Business

The COVID-19 pandemic is one of the biggest business disruptors in history. Every company, in some variation needed to rapidly adapt their operations. Many organisations were forced to shift entire workforces to remote working models, which sizeable companies like Twitter, Facebook and Google have...

NEWS

AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

Published in AI Everything AI

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...