Many organisational leaders talk about continual service improvement (CSI), but they fail to execute the strategy. Why? Because regardless of industry, size, workforce, goals or motivations, there’s no one size fits all for CSI, and that’s scary. By Sumit De, head of consultancy, TOPdesk UK.
Read MoreAs a CEO you are always conscious of the arrow of disruption heading towards your business, and if you’re lucky you will see it before it’s too late. By Nick Earle, CEO of Eseye.
Read MoreDW talks to Ali Siddiqui, Chief Product Officer at BMC, about all things AIOps and the importance of three key areas - observe, engage, act – on the journey towards a fully integrated, proactive and predictive solution.
Read MoreUK grocery chain Tesco generates $150 million in supply chain efficiencies via analytics. Oil and gas giant BP saves $7 billion a year with Internet of Things (IoT) sensors. Hershey saves $500,000 per batch of candy with machine learning and IoT. These examples of bottom-line benefits share a...
Read MoreAs the electric and digital worlds converge, talent acquisition and team management are among the...
Read MoreBy Andreas Haizmann, Senior Manager, Product Management TeamViewer.
Read MoreBy Anjali Sohoni, Senior Decision Scientist at Mastek.
Read MoreBy Iain Shearman, MD KCOM National Business.
Read MoreBy Lawrence Orans, Research Vice President, Gartner.
Read MoreBy Maurizio Canton, VP Customer Success, TIBCO Software.
Read MoreBy Colin Yates, chief support officer at WorkMobile, an award-winning data capture solution.
Read More