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News

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust,...
New global research shows internal teams can’t keep pace, fueling demand for always-on, outcome-driven security services.
New solution brings visibility, governance, and real-time protection to the rapidly expanding universe of non-human identities.
Wasabi Technologies has accelerated momentum across its EMEA partner ecosystem in Q1 2026, doubling down on cyber resilience as organisations face rising ransomware threats, AI-driven data growth, and mounting...

Expert Opinions

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...
By David Trossell, CEO and CTO of Bridgeworks