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Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the financial returns depend on taking a more deliberate, Data-First approach.

Boomi's recent acquisition to strengthen AI governance

Boomi plans to acquire Lunar.dev, aiming to expand capabilities in AI governance and improve control over enterprise AI interactions and connectivity.

NEOIX announces strategic collaboration with Hitachi Energy and Hitachi Vantara

Combining energy systems and data platforms into a single, integrated digital infrastructure model.

The Evolution of Fan Technology: Engineering the Future of Airflow

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.

The Agentic AI Interoperability Gap

By Inna Weiner, VP of Product, Data & AI, AppsFlyer.

The shift from selling software to delivering outcomes in the race for real value

Based on an exclusive interview with Brian Duffy, Chief Revenue Officer at Atlassian, this article explores how AI is reshaping priorities at every level, with businesses under increasing pressure to move...

Move over Big AI - Small Language Models are Where the Money Is

By Sham Arora, Chief Technology Officer at Tech Mahindra.

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