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News

Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

Ekco secures Nerdio Gold and Mimecast Elite MSP Status

Ekco UK, a leading security-first Managed Services Provider (MSP), has been awarded Nerdio Gold partner status and Mimecast Elite MSP status - two significant accreditations that mark a further acceleration of...

Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

“Game-changing solution” for AI cybersecurity vulnerabilities verified by independent testing

A combination of two Atsign products has been independently verified as a “game-changing solution” to the cybersecurity vulnerabilities that currently cripple enterprise AI adoption.

Expert Opinions

Data centres and the challenge of access to affordable and sustainable power

By Aliki Zeri, Managing Associate, Foot Anstey.

Move over Big AI - Small Language Models are Where the Money Is

By Sham Arora, Chief Technology Officer at Tech Mahindra.

When delivery volumes shrink and prices climb: What data center projects need now

By Oskar Lampe, Regional Director, BCS Consultancy.

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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