BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this...
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$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.
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New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.
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Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.
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ManageEngine has published the findings of its latest research. It found that almost all...
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Mitel has shared the findings of a business communications research survey conducted by analyst...
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Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals...
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75% of business executives are using artificial intelligence for customer experience (AI for CX),...
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Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine...
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Employees from organisations with high quality DEX report over 75% less downtime and are 30% less...
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The balance of deploying secure applications vs. time to market continues to be the biggest risk to...
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While 84% of global executives believe responsible AI (RAI) should be on top management agendas,...
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The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its...
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A new report by MIT Technology Review Insights explores how global organisations are reassessing...
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76% of USA and UK respondents have experienced an API security incident in the last 12 months.
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