NEWS
BSH Home Appliances Group chooses Twilio

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this...

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NEWS
HCLTech to supercharge New York Giants and New York Jets fan experiences

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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NEWS
Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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NEWS
Circular Computing launches Remanufacturing-as-a-Service

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.

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NEWS
Decentralised IT comes under scrutiny

ManageEngine has published the findings of its latest research. It found that almost all...

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NEWS
Modern business communications required to support hybrid work

Mitel has shared the findings of a business communications research survey conducted by analyst...

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NEWS
Microsoft unveils new research and technology to bridge the disconnect between leaders and employees

Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals...

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NEWS
3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX),...

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NEWS
Skills gap threatens digital transformation

Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine...

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NEWS
DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less...

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NEWS
Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to...

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NEWS
Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas,...

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NEWS
Derby and Burton NHS choose BridgeHead to retire legacy applications

The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its...

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NEWS
CX work is becoming more flexible and specialised

A new report by MIT Technology Review Insights explores how global organisations are reassessing...

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NEWS
Report reveals growing API concerns

76% of USA and UK respondents have experienced an API security incident in the last 12 months.

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Videos

Johan van Hover, Business Manager at Arteco Coolants, outlines the company’s history as a joint venture between Chevron and TotalEnergies and its reputation for high performance coolant technologies,...
Data Centre World Asia 2025
Data Centre World Asia 2025
Data Centre World Asia 2025

Expert Opinions

By Jon Lucas, Director and Co-Founder, Hyve Managed Hosting.
By Nadeem Azhar, Founder and CEO of a Houston-based technology firm specializing in technology-driven efficiency solutions.
Last year, datacentres were classified as critical infrastructure by the European Union and the UK Government because of their role in protecting vital data, from medical to financial records, or services like...