B2B businesses must learn from the B2C market about the use of technology to improve customer experience

Consumer-facing companies have led the way in transforming their businesses to meet changed customer needs – now the B2B market must emulate them.

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Majority of councils report good progress in addressing digital skills gap

Four in ten HR leaders rate digital knowledge of front line staff inadequate while digital literacy of senior .managers widely improved

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Waning brand loyalty despite digital initiatives

Talend has published the results of an international consumer and IT business survey that uncovers a startling gap between customer expectations, and the reality of what organizations are currently providing.

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Skills shortage threatens IT teams

Brocade has published a new Global Digital Transformation Skills Study, which aims to uncover how well-placed global IT leaders consider themselves and their teams to be in terms of meeting current and future business demands. Of the six markets surveyed, Germany was found to be the best prepared to meet its digital transformation goals, closely followed by the U.S., while the UK lagged well behind its counterparts.

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Turku Energia is digitalizing its business with the help of Tieto Smart Utility

Turku Energia, one of Finland's largest energy companies, has selected the Tieto Smart Utility cloud service solution to support its energy retail and distribution businesses and its district heating, steam and cooling businesses. Tieto's Smart Utility increases efficiency by digitalizing and automating energy company’s key processes and enabling seamless connection with the datahub, a forthcoming centralized information exchange solution for energy companies. Turku Energia is the leading energy company in Southwest Finland and serves a total of approximately 150,000 customers.

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IT teams face skills shortage

Brocade has published a new Global Digital Transformation Skills Study, which aims to uncover how well-placed global IT leaders consider themselves and their teams to be in terms of meeting current and future business demands. Of the six markets surveyed, Germany was found to be the best prepared to meet its digital transformation goals, closely followed by the U.S., while the UK lagged well behind its counterparts.

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Unloved networks are the main casualty in the race to a digital future

67 per cent of network managers see a digital strategy as important to reduce threat from competitors, yet 49 per cent say legacy technology is holding them back.

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NEWS
Leadership deficiencies and skills shortages identified as top barriers to digital transformation

44% of organisations currently have a Digital Transformation strategy and a further 32% plan to implement one.

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NEWS
Ryanair ups performance

Ryanair, the Irish low-cost airline, has adopted the New Relic Digital Intelligence Platform to have a holistic understanding of the health of their web and mobile digital properties. With New Relic, Ryanair’s operations team has the power to monitor and troubleshoot live issues on the website quickly and also deliver metrics on the business to their executive team.

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Guinness Care embraces digital for flagship extra care development

Appello chosen to provide digital care technology to The Quayside development in Totnes.

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NEWS
Virtual reality transforming the lives of terminally ill patients

A Hospice in Leicester is using virtual reality to help patients experience life again as they battle terminal illnesses.

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Technology will determine which retailers will win as the retail market polarises

Customer experience is becoming a key competitive differentiator as the retail market polarises between those who maximise the time customers spend in contact with retailers and those who seek to reduce the buying process to a minimum.

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Major UK mortgage and savings provider selects Capriza

Yorkshire Building Society teams up with Capriza to power mobile customer strategy.

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NEWS
Automating enterprise integration

SnapLogic has announced 'industry-first' technology that applies machine learning to enterprise integration – dramatically changing the economics of cloud, analytics, and digital transformation initiatives.

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IT needs to play critical role in branch – says 97% of retailers

New research identifies gaps in resource, support and infrastructure.

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Videos

DCS talks to Hillstone Loadbanks at Data Centre Transformation 2023
Jim Weynand, EVP, Business Development at GRC explains the company’s liquid immersion cooling technology, its key partnerships with both server OEMs and major data centre infrastructure providers, and how he sees the data centre cooling market developing over time.
David Protzmann, NinjaOne’s Senior Director of Marketing EMEA, explains how the company’s Unified IT platform provided major benefits to customer Focus IT Managed Services, before detailing the technology solutions and comprehensive support programme that NinjaOne provides all of its MSP customers.
Jurg van Vliet, CEO of Aknostic, discusses the emergence of regional clouds within Europe, based on open source software and Kubernetes in particular, as an alternative to the large public cloud offerings. Trial projects are in progress to demonstrate the economic, environmental and societal benefits that such regional clouds can provide.

Expert Opinions

By Anurag Kapoor, Vice President, Data and Analytics for The Smart Cube.
By Michael Akinla, Business Manager, Northern Europe, and Ireland.
By Matt Aldridge, Principal Solutions Consultant, OpenText Cybersecurity.
By Rhonda Doyle, Senior Director of Field Services Operations at Schneider Electric.