Digitalisation World

NEWS

NHS Scotland selects ServiceNow

Published in Digital Business IT Management + Service

NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.

NEWS

Renewed focus on digitisation and customer experience fuels cautious optimism

Published in Digital Business

Over 90% of channel partners (CPs) agree that customers are taking a more strategic, long-term, approach to their digital investments.

NEWS

Severn Trent adapts to future of work with Citrix

Published in Digital Business Software-as-a-Service

Water company leverages digital workspace solutions to keep employees connected and serving customers from anywhere.

NEWS

Achab enters UK market

Published in Digital Business

Ambitious growth plan to become the trusted partner of choice for MSPs serving SME customers.

NEWS

IT spending to grow by over six percent

Worldwide IT spending is projected to total $3.9 trillion in 2021, an increase of 6.2% from 2020,...

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Two thirds of international business leaders to scrap business transformation strategy

Fujitsu has just launched new research of 750 business leaders and IT decision-makers...

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Employee wellbeing is top priority for firms preparing for long term homeworking

Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on...

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Business success depends on exceptional customer experience

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding,...

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Citrix to acquire Wrike

Transaction unites leading workspace delivery platform with best-in-class SaaS work management...

NEWS

Agility angst?

IDC research, commissioned by ServiceNow, shows a direct correlation between organisational agility...

NEWS

CIOs need greater cross-team collaboration to drive digital transformation

93% say IT’s ability to maximize value for the business is hindered by challenges, including IT...

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Kreston Reeves plans for and delivers future of work with Citrix

Accounting firm leverages digital workspace solutions to enable work from anywhere.

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Higher risk of disinformation attacks

Fujitsu expects both businesses and individuals to be targeted, based on issues that impact a wide...

NEWS

Staff in small companies need employer support less than those in larger firms

According to a recent Kaspersky survey, people who work in companies with fewer than 50 employees,...

NEWS

60% of organisations claim to have the capabilities for digital transformation success

All sectors have progressed on their digital transformation capabilities with Covid-19 being the...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

Waste heat from data centres could heat over 3.5 million UK homes

Simon Kerr, head of heat networks at EnergiRaven, discusses the recent analysis from EnergiRaven and Viegand Maagøe finds that projected growth in data centres will produce enough waste heat to warm millions...

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...