Increased pressure on customer contact centres to meet data security and compliance requirements

The pressure on UK contact centres to be secure and compliant has never been greater, and the latest UK Contact Centre Forum (UKCCF) Market Study, which is sponsored by PCI Pal and Ultracomms, shows how seriously organisations are taking their regulatory obligations.

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Fortinet acquires Bradford Networks

Strengthens Fortinet Security Fabric and extends segmentation and security to the edge of the enterprise network including Internet of Things (IoT).

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NEWS
One third of business decision makers would pay hacker’s ransom demands rather than invest in more security

14% of UK respondents regard Brexit as single greatest business risk, but only 4% say the same about poor information security.

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Federal Technology veteran joins Cohesity

Cohesity says that veteran federal technology executive Mark Weber has joined Cohesity as an advisor to its board of directors and federal sales leadership. Weber, who lead public sector sales at NetApp, will help accelerate Cohesity’s growing presence in the federal IT market.

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SUSE contributes advanced management and monitoring capabilities to Ceph

openATTIC concepts and technology providing the basis for a new default management and monitoring...

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Exabeam expands Cloud product line

Exabeam Spectrum program offers deployment flexibility; New Threat Intelligence Cloud to prioritise...

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Red Hat launches Fuse 7

Provides a single, unified platform for collaboration between integration experts, application...

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NEWS
Worldwide application infrastructure and middleware market grew 12 per cent in 2017

A significant shift toward digital business models that harness technology trends such as cloud...

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Making business continuity Easy for SMEs

Offers optimised footprint, advanced product features, and competitive specifications.

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SSI Forum assigns specifications copyright to SNIA

The Server System InfrastructureSM (SSI) Forum has granted to the Storage Networking Industry...

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NEWS
Highstream completes major IT overhaul for ‘Most Innovative Business’ in North Wales

Highstream Solutions unifies complex IT systems from two sites to one for Hawarden manufacturer...

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Volta receives second award

Central London-based data centre takes top spot for second year running at annual DCS Awards...

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Videos

Johan van Hover, Business Manager at Arteco Coolants, outlines the company’s history as a joint venture between Chevron and TotalEnergies and its reputation for high performance coolant technologies,...
Adam Salley, Sr. Director, Solutions Specialists, Kaseya, examines the shift to cloud workloads and as well as the importance of commercial flexibility.
Adam Salley, Sr. Director, Solutions Specialists, Kaseya, looks at consolidated data protection - endpoints and SaaS.
David Rimmer, Microgrid Business Leader UK&I at Schneider Electric, outlines the ways in which data centre microgrid deployments can contribute to energy cost savings, energy resilience and independence, and...

Expert Opinions

BY Jerry Fujii and Naoki Ueyama, Partners in the Tokyo office of Morgan Lewis.
By Pascal Lemasson, AVP Business Development and Sales - Europe at MediaTek.
By Subhashis Nath, AVP and Head of Analytics, Infosys.
By Joel Carusone, SVP Data and AI at NinjaOne.