BroadSoft introduces analytics-based contact centre Software-as-a-Service

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications to accelerate first contact resolution.

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Wercker launches commercial cloud-native automation platform

Wercker’s new Virtual Private Pipelines is its first paid-for service - a fully managed, scalable container-centric automation platform optimised for Kubernetes.

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Improve service to quickly meet business needs, says IDG survey

TmaxSoft announces availability of Tibero RDBMS for IBM Linux on POWER to enable IT decision makers to achieve their investment priorities.

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NEWS
AA Ireland selects Sabio to manage major IT infrastructure investment

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre.

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Anaplan adds data integration and visualisation choices

Partnerships with industry leaders Informatica and Tableau enhance planning and performance...

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Nuvias launches optimisation and visibility service

New managed service powered by Riverbed offers performance benefits to end users and creates a...

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NETSCOUT expands its cloud offering

24x7 service level agreement testing of cloud-based services for successful migration of...

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NEWS
85% of users believe ITSM analytics will enhance IT service delivery

ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM...

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Enterprise-ready digital performance monitoring for OpenStack

Availability of the only end-to-end Digital Performance Platform for OpenStack marks a major...

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NEWS
Creditsafe selects Axios to transform global IT support

Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support...

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Enhanced control for the software-defined data centre

ExtraHop has introduced two new integrations with VMware's enterprise-ready, cloud...

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Removing barriers to desktop diagnostics

Includes new search capability, enhanced display protocol visibility for Citrix® XenApp &...

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Axway and partners help to speed up DevOps adoption

Axway has extended its API Management suite to help organizations rethink traditional IT...

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NEWS
Cloud app adoption brings competitive advantage

Frost & Sullivan research commissioned by NetSuite has revealed that a majority of European...

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Standard Life implements Cloud-based next-generation IT infrastructure

Cognizant has helped Standard Life, with its 4.5 million customers, implement next-generation IT...

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Videos

Paul Savill, Global Practice Leader for Network and Edge at Kyndryl. Spends his time helping major organisations modernise their infrastructure to make the most of AI, strengthen security and prepare for the...
Chris Gilmour, CTO of Axians UK, explains how Axians, the ICT brand of VINCI Energies, and Nokia are deepening their strategic collaboration to drive the next phase of communications infrastructure and mobile...
Benoit Fleury, CPO Business Director at Corning, explains how Corning is collaborating with GlobalFoundries to develop detachable fibre connector solutions for the GF Fotonix™ silicon photonics platform. The...
Nicolas Leszczynski, Principal Solutions Engineer at Riverbed Technology, discusses the findings of the company’s 2025 Future of IT Operations in the AI Era report. Despite record investments, only 12% of AI...

Expert Opinions

By Bernie Malouin, Founder of JetCool and Vice President of Flex.
How AI-driven automation helps Managed Service Providers eliminate risk from phishing and data loss before it spreads. By James Griffin, CEO of CyberSentriq.
By Riley Peronto, director of product and solution marketing, Chronosphere.