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NEWS
Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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NEWS
Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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NEWS
Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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NEWS
Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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NEWS
Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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NEWS
Sinch AB innovates AI customer communications with Model Context Protocol

Sinch introduces the MCP, enhancing AI-driven communications across global customer interactions....

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NEWS
IFS appoints Kriti Sharma as CEO of IFS Nexus Black to lead Industrial AI innovation

IFS appoints Kriti Sharma as CEO of Nexus Black to spearhead innovative, agentic AI solutions for...

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NEWS
Filo Systems joins NetApp's Excellerator program

Filo Systems joins NetApp Excellerator to refine its AI-driven data compression solutions.

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NEWS
Perforce unveils AI-enabled testing breakthrough for global teams

Perforce Software transforms DevOps with AI-driven testing, eliminating maintenance and script...

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NEWS
Leveraging AI to elevate cybersecurity frameworks: the Okta-Palo Alto networks partnership

Okta and Palo Alto Networks integrate to enhance AI-powered cybersecurity, offering unified...

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NEWS
NETSCOUT's enhanced cyber intelligence with adaptive threat analytics

Discover NETSCOUT's Adaptive Threat Analytics, a vital addition to Omnis Cyber Intelligence to...

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NEWS
TigerGraph accelerates growth with strategic investment from Cuadrilla Capital

Amidst rising demand for AI solutions, TigerGraph secures investment to enhance its enterprise AI...

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Videos

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security and the growing complexity of the Microsoft ecosystem. He...

AI deep dive: from early lessons to an agentic future

Andy, Data & AI Director at Pax8, explores what the agentic inflection point means in practice and how AI is moving beyond experimentation into real-world application. He breaks down the 'empty box' approach...

The new reality of ransomware and supply chain attacks

Mostyn Thomas, Senior Director of Security EMEA at Pax8, breaks down how ransomware is evolving, what the new Cyber Essentials standards mean in practice, why attackers are increasingly targeting supply...

From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

Expert Opinions

From grid to chip for sustainable AI growth

By JP Buzzell, chief data centre architect at Eaton.

The 2026 Memory Crisis: Why Your IT Refresh Just Hit a Speed Bump

By Danny Kirby (Senior Account Director at Cameo Services) and Iain Burton (Strategic Account Director at RTK Group).

Why distribution now sits at the heart of commercial resilience for the European channel

By René Klein, Executive Vice President, Europe at Westcon-Comstor.

Don’t let pumps become another bottleneck to data centre growth

Tom Salmon, group business development manager for data centres at SPP Pumps, explores the scale of the pumping requirements at data centres, arguing that turnkey suppliers and pre-integrated systems can help...

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