Iron Mountain transforms the information experience with new Digital Experience Platform

Global information management leader Iron Mountain has introduced Iron Mountain InSight® Digital Experience Platform (DXP), a secure software-as-a-service (SaaS) platform.

Customers can use the platform to access, manage, govern, and monetize physical and digital information. AI-powered self-service tools automate workflows, enable audit-ready compliance, and make data accessible and useful. Through InSight DXP’s unique intelligent document processing that extracts, classifies, and enriches information with speed and accuracy, customers can quickly turn physical and digital unstructured information into structured, actionable data they can use in their integrated business applications and as the basis for their AI initiatives.

Research conducted across six countries with 700 IT and data decision-makers, indicates that most (93%) of the respondents’ organizations already use generative AI in some way. An overwhelming majority of those surveyed (96%) agree that a unified asset strategy for managing both digital and physical assets is critical to the success of generative AI initiatives.

The modular InSight DXP platform includes secure generative AI-powered chat, enabling fast access to data trapped within documents. It can be used to quickly query data and documents in a secure isolated environment separate from publicly available generative AI applications. Its low-code solution designer allows anyone to use its intuitive drag-and-drop features to intelligently process and unlock intelligence from content.

Nathan Booth, Product Manager, Amazon MGM Studios, said: “Iron Mountain InSight DXP’s generative AI integration with content management has the potential to provide us with enhanced visibility into our assets, allowing us to make quicker and easier business decisions.”

InSight DXP is focused on improving the business to employee (B2E) experience which can greatly enhance how Iron Mountain customers create meaningful experiences for their employees while increasing productivity.

IDC’s Amy Machado, Senior Research Manager, Enterprise Content and Knowledge Management Strategies, said: “Iron Mountain’s ability to help its customers build models and secure data within Large Language Models (LLMs) with low-code tools can change the way organizations access and monetize documents, both digital and physical.”

Narasimha Goli, Senior Vice President, Chief Technology and Product Officer, Iron Mountain Digital Solutions, said: "We are thrilled to introduce InSight DXP, our next-generation SaaS platform, which is the foundation for AI-readiness. InSight DXP transforms your information—whether physical or digital, structured or unstructured—from unrealized potential to actionable power. This innovative platform empowers businesses to harness the full capabilities of their data, driving intelligent decisions and unlocking new growth opportunities.”

Mithu Bhargava, Executive Vice President and General Manager, Iron Mountain Digital Solutions, said: “We see InSight DXP as a critical platform to help our customers get their information ready for use in generative AI and other AI-powered applications that drive operational efficiency and enhance customer experience. With unified asset management, information governance, workflow automation, and intelligent document processing tools, our customers can efficiently manage information across physical and digital assets.”