Node4 targets SME telco market

Out-of-the-box call centre functionality and a validated Microsoft Teams application.

  • 5 months ago Posted in

Node4 has launched Node4 Calling with Webex by Cisco. Node4 Calling with Webex is an enterprise-grade, highly resilient, secure, cloud-based telephony and collaboration solution designed specifically for the SME market.

Built to operate in a native Cisco cloud environment, Node4 Calling with Webex can also be embedded into a Teams client as a Microsoft-validated application. Leveraged in this way, it enables customers to maximise and extend their Microsoft investments. This integration capability speaks to Node4’s Microsoft Partner and Premier Certified Cisco Partner status.

Node4 Calling with Webex also includes Cisco’s Group Call Management functionality as standard and without the need to invest in potentially expensive add-ons. This makes it ideal for smaller businesses that don’t operate formal contact centres or technical support desks but require real-time call management data and control.

The solution provides access to key call management metrics such as the number of calls waiting to be answered, abandoned or lost. This enables team leaders or supervisors to dynamically respond to changing circumstances, such as high call volumes, as they might do in a formal call centre environment — and still deliver excellent customer service.

Richard Buxton, Collaboration Practice Director at Node4, comments: “The launch of Node4 Calling with Webex represents the latest chapter in our evolving partnership with Cisco and builds on our status as both an accredited Webex Calling Service Provider and Premier Certified Cisco Partner. It also demonstrates our continued commitment to support mid-market companies with innovative, reliable, cost-effective and secure telephony and collaboration solutions.”  

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