Digitalisation World

Generative and agentic AI set to transform customer service

Published in AI Digital Business Tech & Trends

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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Swiss law firm Homburger AG moves to iManage Cloud

Published in Cloud + MS Vendor

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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Improving the digital employee experience

Published in Partner Vendor

Use cases put people at the center of automated endpoint management.

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SailPoint expands MSP offering

Published in Partner Vendor

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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Compass Datacenters and Schneider Electric use AI to transform data centre maintenance

Using Schneider Electric EcoCare and the power of data analytics, Compass is realizing a 40%...

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Syntys enters MENA market

Syntys launches with significant operational footprint and ambitious expansion plans.

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Vertiv introduces flexible, high-density heat rejection system

The Vertiv CoolLoop Trim Cooler is an energy-efficient and space-saving solution designed to...

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Verne strikes 10MW deal with Nebius to further expand Europe’s AI capacity

AI infrastructure company Nebius to deploy new NVIDIA GPU cluster at Verne’s 100%...

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Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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Bringing the future faster to the EMEA data centre market

Excel Networking Solutions, a leading EMEA wide supplier of cabling solutions for the LAN...

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TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

Sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT DATA to support Virgin Media O2 across all UK data centre sites, focusing on responsible decommissioning,...

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and...

AI - time for a rethink?

Claire Keelan, UK MD at Onnec, is warning that the UK will fall short of its AI ambitions and data centre expansion targets, unless it tackles the growing workforce shortage by tapping into underused talent...