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Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Analytics for everyone

MicroStrategy has introduced MicroStrategy 10.9, the newest feature release to the company’s MicroStrategy 10™ platform.

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Tech Data to set out its Cloud Practice strategy

Distributor will articulate how the meaning of value is changing and what it means for the channel at annual gathering of partners in Europe.

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Almost half of UK organisations don’t feel they have the internal skills to deal with cyber threats

New research from business continuity and disaster recovery provider, Databarracks, has reported...

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SolarWinds delivers visibility for managing Cisco ASA firewalls

SolarWinds Network Insight for Cisco ASA is now available as part of the latest versions of...

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oneclick launches Cloud Resource Manager

oneclick AG has launched a new system integration tool, Cloud Resource Manager. It is now...

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Veritas launches research and development function in Ireland

Irish Taoiseach Leo Varadkar officially opens Veritas multi-cloud innovation centre in Dublin.

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DC industry should take inspiration from the Nordics' approach to ICT innovation

The Green Grid to discuss ICT’s responsibility in achieving a sustainable future at Nordic...

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Compuware introduces Cloud access to mainframe development

Compuware is addressing the critical need to leverage modern Agile and DevOps best practices for...

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New Atos paper outlines major advances in cyber security

Atos, a global leader in digital transformation, believes waiting for digital threats to...

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Timico to extend network capabilities and provide 'outstanding' cloud technology

Investment in ServiceNow and Robotic Process Automation.

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Videos

AI and automation can rescue overworked IT generalists

Steve Petryschuk, Director, Product & Market Strategy in Product Management, Auvik, discusses the findings of the company’s recent 2025 IT Report, entitled: “Why IT is long on challenges but short on...

DCS talks to Lenovo at the DCA's 2025 10x10 Event

In this video, DCS talks to Lenovo at the DCA's 2025 10x10 Event

WOMEN IN IT – Jenny Briant, Academy Operations Director, Ten10 Academy

Jenny Briant, Academy Operations Director at the Ten10 Academy, shares valuable insights on empowering women in tech and promoting inclusive workplaces – including building a career in tech without a...

DCS talks to SWEP at the DCA's 2025 10x10 Event

In this video, DCS talks to SWEP at the DCA's 2025 10x10 Event

Expert Opinions

Is your business ready for AI? How automation without strategy leads to faster failure

By Jon Dodkins, Head of Technical Solutions at Headforwards.

Energy optimisation in data centres

Harnessing waste heat to reduce operating costs and improve sustainability.

The AI Revolution in the UK IT and Telecoms Channel

AI is revolutionising work in the unified communications sector, but with its transformative potential also come challenges; William Rubio, CallTower’s CRO explores the key areas where AI is making an...

How SOC Teams Overwhelmed with Data Can Prepare for the Future

By Zeki Turedi, Field CTO, EMEA, CrowdStrike.

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