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Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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NEWS
Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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Empowering the next generation of conservation professionals

The Connected Conservation Foundation and Cisco introduce a free training program for aspiring conservation tech specialists.

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IoA Professional Portfolio: transforming data hiring

The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...

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Addressing the UK’s trust gap in cyber risk management

CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...

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NEWS
Expanding cyber security in Ireland's public sector

Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.

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NEWS
The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Digital Realty enhances carbon-free operations in Greece with PPC's energy initiative

Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...

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NEWS
Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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NEWS
Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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NEWS
AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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Videos

The AI grace period is over - ROI in months not years

Alex Adamopoulos, Chairman and CEO of Emergn, discusses the results of the company’s new research, which reveals that enterprise leaders now expect measurable returns from AI investments within months, not...

Interview with Tark Thermal Solutions at DCW 2026

Data Centre World 2026

Beyond generative AI: agentic workflows in the MSP security stack

In this interview, Doni Brass, VP of Products at Guardz, breaks down how Guardz is helping MSPs fight back against increasingly accessible cybercrime with automation, unified tools, and AI-powered triage. He...

Interview with AAlberts at DCW 2026

Data Centre World 2026

Expert Opinions

Contextual data: the secret sauce for reliable AI agents

By Peter Manta, AI Strategy and Practice Director, Informatica by Salesforce.

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

Human-centred design: why evidence-led empathy is shaping the workplace

Neal Griffiths, Chief Experience Officer at Matrix Booking explores how human-centred design, underpinned by evidence and empathy, is redefining how organisations create flexible, inclusive and high-performing...

Navigating security, AI and complexity under Cisco 360

MSP Channel Insights sat down with Steven Heinsius, Vice President, Product Management and Marketing EMEA at Comstor, for an exclusive interview to explore how Cisco 360 is reshaping partner engagement,...

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