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UK falling behind Europe in customer service as AI changes the game

Just half (54%) of UK businesses use AI for customer service compared to 97% in The Netherlands.

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Avenga: The new global expert in digital transformation?

IT service providers IT Kontrakt, Sevenval, CoreValue and Solidbrain join forces to form Avenga.

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Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based delivery in order to ramp up Intelligent Automation.

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YTL Communications deploys ADVA timing solution in LTE-A network

OSA 5410 and OSA 5420 deliver precise phase and frequency sync for next-gen mobile services across Malaysia.

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Europe has run-out of IPv4 addresses

The RIPE Network Coordination Centre, the not-for-profit organisation responsible for the...

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RPA key to improving customer service excellence

Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance...

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European Managed Services Summit 2020 launches

Leading Vendors, Solution and Service Providers to meet in Amsterdam in May 2020.

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Finance sector leads, public sector lags behind

Cloud transformation has increasingly become a key enabler for digitalization and realizing data...

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ABB powers the electrification of Dutch colocation data centre

Colocation data center and infrastructure provider Serverius has chosen ABB as a strategic partner...

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FUNET builds 400G-ready network

ROADM technology and ALM fiber monitoring solution ensure reliable, high-capacity connectivity...

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Icetope's innovation recognised

Iceotope attributes its 2,331% revenue growth to great innovation.

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Creating a serverless cloud-native platform

Helping Green Flag break away from legacy and build a rapid, modern rescue service.

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Videos

Re-shaping the way data centres secure and manage power

Drew Gravitt is Senior Director of Distributed Generation & Microgrid Sales at Mission Critical Group (MCG) explains how the demand for data centres is surging due to AI and digital services and how this is...

Turning data governance into AI readiness for enterprise adoption

In this interview, Melanie Douglas, Sales Manager EMEA & Global Partner Program Manager, discusses how the company is evolving its Microsoft 365 migration expertise into AI readiness, governance, and Copilot...

Managed services shifting from reactive support to value-driven cloud operations

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....

Mind the gap - addressing the risk of shadow AI

Oliver Simonnet, Lead Cybersecurity Researcher at CultureAI, discusses the findings of the company’s The State of Enterprise AI Usage: The Illusion of Control report, which reveals a growing gap between how...

Expert Opinions

Cooling without the cost

Cooling is one of the most expensive operational outlays in data centre operations: reducing its cost and improving Power Usage Effectiveness (PUE) is therefore one of the primary challenges for data centre...

AI is unlocking entry-level potential, not replacing it

By Rohit Gupta, UK&I Managing Director at Cognizant.

Building an AI governance pathway

By Iain Bowes, Head of Management Systems Assurance for TÜV SÜD Business Assurance, a global provider of auditing and certification services that help organisations to gain in-depth insights of how corporate...

Helping data centers deliver higher performance with less hardware

Researchers developed a system that intelligently balances workloads to improve the efficiency of flash storage hardware in a data center.

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