NEWS
Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.

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NEWS
Shoppers want online control

2Checkout software and SaaS buying survey reveals today's shopper purchasing preferences

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NEWS
Preserving UK film history

The British Film Institute (BFI), the lead organisation for film in the UK, has commissioned OvationData to deploy two Spectra® T950 Tape Libraries and two Spectra® BlackPearl® Converged Storage Systems for long-term digital preservation of the UK's film history, as part of its Unlocking Film...

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NEWS
AI and related technologies could create around 90 million more jobs in China

Around 26% of existing jobs in China could be automated over the next 20 years, but this is projected to be more than offset by job creation of 38%, giving an estimated net gain of 12%.

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NEWS
Robot revolution promises 58 million extra jobs in next five years

Latest research from the World Economic Forum forecasts that by 2025, machines will perform more...

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NEWS
Digital world demands direct connections

Digital transformation is accelerating for every company in every industry, everywhere around the...

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What's the new language of business? Hint, it's no longer accounting....

Forrn years, accounting has been dubbed the language of business.  Where rnhumans communicate...

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Puppet report reveals state of DevOps evolution

Puppet has published the findings of the 2018 rnState of DevOps Report. Over the pastrnseven years,...

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BASE Media Cloud teams with Equinix

Interconnection boosts managed cloud services driving production, post-production and content...

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Majority of businesses fail to comply with GDPR

70% of companies couldn't fulfill data access and portabilityrnrequests within the GDPR-specified...

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New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher...

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Organisations still struggle with data loss

Cloud adoption and rndisaster recovery testing is growing, yet 30 percent of organisations rnsay...

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Videos

Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...
Lex Coors, chair of the Climate Neutral Data Centre Pact (CNDCP) board, discusses the organisation’s paper highlighting some areas of concern with the European Commission’s proposal for a sustainability...
Data Centre World Frankfurt 2026
Bill Tesarek, President of Alsay, explains that, as Texas accelerates its position as a hub for AI infrastructure, a less visible constraint is beginning to surface: water availability may become the limiting...

Expert Opinions

Data centres underpin the digital economy, enabling services from cloud computing to artificial intelligence and global communications. As demand continues to grow, the need for uninterrupted operation rises...
By Fraser Hutchison, Vice President UK&I  at Cohesity 
The businesses that see AI ROI will be the ones with a carefully defined question that worked backwards. By Pedro Varela, Head of AI, Slalom.
Based on an exclusive interview with Scott Riley, Principal Product Manager for Identity Security Posture Management at Huntress, the piece explores how herd mentality in MSP cybersecurity is driving tool...