unveiled powerful new capabilities enabling end-user computing (EUC) professionals to manage and deliver more tailored and cost-effective IT services based on greater insight into the needs of the dynamic workforce. By understanding employees’ technology and workplace needs, enterprises will be better able to proactively prioritize issues and deliver a superior experience for the entire workforce, instead of reactively chasing after problems on a one-off basis.
“Nexthink has paved the way for organizations to dramatically improve IT service delivery by focusing on the needs and experiences of employees,” said Pedro Bados, CEO and Co-founder of Nexthink. “We are making it easier than ever to identify issues, optimize responses, and automate remediation – all before employees even realize they have a problem."
During day one of Experience Everywhere, Nexthink unveiled a suite of powerful new capabilities designed to transform the future of digital employee experience management in 2021 and beyond.
These innovations multiply the value of digital employee experience management, helping organizations reduce operational and technology costs, improve end-user adoption of new technologies, and increase employee satisfaction. From proactive incident reduction to automated remediation to real-time visibility into employee sentiment and more, Nexthink enables organizations to embrace and manage change effectively.
“Employees consume a diverse and complicated set of IT services to accomplish their jobs,” said Belinda Schouten, Grid Owner, Digital Workplace, ABN AMRO. “With Nexthink, we start with the employee and understanding their needs. This empowers our team to proactively identify, remediate, and prevent fluctuations in employee experiences versus making assumptions based a collection of technical data and having to reactively troubleshoot.”