This year’s findings revealed nearly two-thirds (64%) of surveyed IT pros were instilled with a new sense of confidence, despite contending with challenges such as reduced budgets, greater decision-making responsibilities, and longer hours caused by their organizations’ response to the pandemic. Likewise, just under half (46%) feel empowered to bring more ideas to the table while 58% say they now feel more prepared to succeed in similar unexpected situations.
“The success of organizations during this unique time is due in large part to IT pros’ preparedness and inherent ability to adapt and manage through substantial change,” said Rani Johnson, chief information officer, SolarWinds. “2020—and the unexpected COVID-19 pandemic—is proof positive IT pros are built for moments like these. What’s particularly encouraging is IT pros’ perception and expectation IT will be included in more business-level decision-making moving forward. The dedication of IT pros around the world to ensuring business resiliency and continuity over the past several months serves to elevate and empower the IT community to work alongside business leaders to meet bigger organizational goals.”
This newfound self-confidence, combined with IT pros’ achievements during this time, will completely transform how IT is viewed by the business in the future. IT may earn a more prominent voice in the C-suite, as 40% of surveyed IT pros believe they will now be involved in more business-level meetings. Likewise, IT’s role will be up-leveled due to the vast upskilling more than a quarter (26%) of IT pros underwent during this experience. With 31% admitting there’s a need to rethink internal processes to better accommodate the rapid change of pace required post-COVID, it’s highly likely a focus on IT pros’ upskilling will continue into the future.
“As always, with new responsibilities comes the need for new skills. While almost half of survey respondents felt they received the training required to adapt to changing IT requirements, nearly one-third experienced the opposite, and are at risk of being left behind as IT teams continue to grapple with how best to support the new normal,” said Johnson. “At SolarWinds, we understand that for IT pros to reach their potential requires sufficient tools, resources, training, and budget. We aim to provide IT pros what they need to tackle the challenges in front of them head-on, whether it’s through our comprehensive offering of easy-to-use, affordable IT operations management solutions, or through resources like our Customer Success Center, MSP Institute, SolarWinds Academy, and THWACK® community of over 150,000 registered members. We hope this new normal, one that sees IT departments align more closely with the C-suite, will bring with it even more support for IT pros—and make their jobs easier as they continue on their journey to supporting business continuity.”
The IT Pro Day 2020 survey: You Were Built for This polled global technology professionals who participate in the SolarWinds THWACK user community to shine a light on how their roles, responsibilities, and day-to-day experiences were shaped amidst the ongoing global pandemic.
IT pros said they’ve gained an increased sense of confidence in their expanded roles, responsibilities, and ability to adapt to unexpected change in the future, despite contending with more challenging working conditions over the course of the pandemic.
The implications of COVID-19 accelerated IT pros’ ongoing efforts to upskill in critical competencies, such as systems management, network management, and security policy and compliance.
In the coming months, IT organizations must undergo technology, process, and team transformations to accommodate the new IT requirements associated with extended remote-work scenarios post-pandemic.
The findings are based on a survey fielded in July 2020, yielding responses from 122 IT practitioners, managers, and directors from public- and private-sector small, mid-size, and enterprise companies who participate in the SolarWinds THWACK user community.