VKY will support the establishment of the Council's automation Centre of Excellence (CoE). This will include UiPath technical enablement, providing expert guidance on governance, training and the local authority's automation operating model. VKY will also develop UiPath automations alongside the Council's fledgling CoE to create momentum and bring forward the realisation of benefits.
Higher Value Tasks to Boost Productivity
The purpose of the programme, which was approved at the Council's Corporate Services Committee in February, is to automate repetitive and manual business processes enabling staff to focus on higher value tasks. This will both improve overall productivity and service delivery to citizens whilst also improving the well-being of staff.
West Dunbartonshire Council, Business Support Manager, Arun Menon, said: "The Council is pleased to work with VKY Intelligent Automation in delivering the first Robotic Process Automation service to the Council. "Automation is a key element of our digital transformation programme which is supporting new ways of working with a particular focus on the use of technology to help improve efficiency and effectiveness of our workforce. The software will integrate with our own systems and allows us to refocus employees from manually repetitive and time-consuming tasks to those where they can add more value to our citizens and services."
VKY's Director of Intelligent Automation, Alex Croucher, had this to say: "West Dunbartonshire Council are passionate about delivering the best service possible to citizens and we're really proud to be part of that mission going forward. This is the first automation contract of its kind to be won by an independent service provider in Scotland and it's a testament to the work of our delivery team and the relationships we have built with UiPath over the last 3 years."
Chris Duddridge, Area VP and Managing Director UKI at UiPath said, "We are always excited to embark a new customer from the public sector as we have seen first-hand how successful our use cases are. Time and time around they show us how embracing automation makes a positive impact for public officers' work engagement and satisfaction, while improving service to citizens."
The contracts for both UiPath and VKY were procured through the UK Government G Cloud 11 framework and will run for 2 years with options to extend.