With offices throughout the UK, it is important that Fortem’s new environment is location-agnostic. Six Degrees delivers Core Infrastructure services to the company through its fully owned and operated Tier III+ aligned UK data centres, providing a flexible, scalable platform to host Fortem’s IT systems that is supported by a robust connectivity backbone through Six Degrees’ dedicated Next Generation Network.
Fortem needs to be quick to respond to its clients’ needs, regardless of time and location. An Avaya-based Unified Communications solution will revolutionise its communication capabilities, enabling the business to operate a 24x7 multi-channel contact centre that improves user experience and increases customer contact options.
The nature of Fortem’s business operations necessitates high levels of uptime and security. Six Degrees will deliver Business Continuity and Managed Workplace services to provide robust disaster recovery and 24x7 monitoring that ensure the integrity of the environment, in line with operational and regulatory requirements.
Fortem has built out its own IT team to deal with end user incidents and requests, along with the day-to-day management of IT services. This enables the business to deliver user-focused support that allows engineers to build strong relationships and target first time fixes, ultimately resulting in Fortem delivering better services to its clients.
Chris Hone, Systems Director – Business Solutions, says “We have clear aims for the IT transition programme. At the programme’s core is the need for Fortem to continue its sustained growth, and to build on the excellent reputation the business has with its clients throughout the UK.
“The vision that drives the programme is to implement a 24x7 monitored IT infrastructure that is secure and scalable, with future-proofed telephony that enhances our communication and collaboration capabilities. We also want to further increase our in-house technical skills and ensure that users receive the highest possible levels of support.
“Six Degrees will be instrumental in helping Fortem achieve its programme vision and aims. We are leveraging their team’s depth of resource, knowledge and experience to ensure that the entire programme is comprehensively designed, planned, executed and documented. The benefits we gain from our partnership with Six Degrees will be passed on directly to our clients.”
Matthew Brouker, Group Product Director, Six Degrees, says “We are working closely with Fortem to take it on a digital transformation journey that addresses business challenges and delivers a robust technology platform that supports its ongoing success. Fortem has a broad range of technology requirements, from data centre hosting and connectivity through to advanced unified communications functionality that will enhance the quality of service it delivers to its clients. By leveraging the expertise of Six Degrees through a consultative process, Fortem has been able to design, build and manage the optimal environment that will meet its ongoing needs.”