Friday, 4th December 2020

Portakabin undertakes multi-million pound digital transformation

Modular construction pioneer Portakabin has launched an integrated customer experience service across its business, connecting seven European regions.

This investment signals the largest investment in information technology since the company was established more than 50 years ago.
This new digital vision will give Portakabin customers, staff and supply chain partners the benefit of a single integrated information system across the company, both in the UK and in all its pan-European operations.
It sees a unified Customer Relationship Management (CRM) system implemented across several business units, boosting operational efficiencies to benefit its customers spanning seven European regions. The integrated solution will support Portakabin in gaining more intelligence from its customer insights and help drive growth. This flexible cloud platform can scale quickly to meet demand, offering Portakabin more agility in a rapidly expanding global market.
Most importantly, the ambitious project will provide a personalised and seamless experience for customers – from the very first contact through to building design, manufacture, completion and post-handover support.
IT specialists from Portakabin and partners Getronics, Dell Boomi and Microsoft have been working on the development and implementation of the transformation, with more than two million customer records being loaded for the UK and Ireland alone.
Commenting on the partnership, Dominic Ruscillo, IT Director of Portakabin said, “These advanced system capabilities will generate even greater insight for the design, manufacture and delivery of fantastic buildings and meet the precise needs of our customers and building users. We are proud that our history of industry-leading innovation is continuing and that information technology has become central to the company’s business strategy, helping to propagate dynamic new ways of working. We are looking forward to the roll-out of this visionary programme throughout 2017.”
Mark Cook, Group CEO at Getronics said, “No matter what industry you operate in, today’s businesses must deliver a consistent experience to customers across multiple touchpoints. Getronics has a long history of working with customers to manage complex change projects, and we understand the importance of demonstrating results fast to both internal and external stakeholders. Portakabin is an industry leader and innovator, so we’re pleased to partner with them on this important project as they embark on their digital transformation journey.”
Portakabin also announced a five-year IT outsourcing contract with Getronics, which will see the company streamline its IT Infrastructure and services. In addition, the agreement will see Portakabin transform its end user estate to deliver Workspace-as-a-Service, delivering productivity benefits back to its employees.
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