“There’s no doubt that this tool allows us to better address the specific needs of our clients. For example, the data that we can obtain automatically through the GPS coordinates allows agents to see such information as a building’s materials and the preventative measures used against fire so they can make faster, more informed decisions while in the field,” he said. “We believe this is the first mobile enterprise application for insurance risk management deployed in Latin America, positioning RIMAC as a leader in innovation and technology in the general insurance market.”
RIMAC estimates its agents conduct around 400 field visits per month in Peru. Previously, agents had to complete claims with a printed form that had to be filled out during the visit to the client. This information was then moved to digital templates -- a very time consuming process. Even a simple facility inspection would typically take at least four hours,. By using the app agents have recognized an average time savings of 45 minutes for inspections and cut report preparation time from nine to three hours. The reduced inspection timeframe allows agents to increase the number of inspections they conduct and provide a better analysis of the information they gather.
A New Tool for Field Inspections The application allows inspectors to upload information from each company directly on iPad. Once the information is validated by the client, it is uploaded on the system and then automatically sent to the RIMAC network.
Risk Inspect allows RIMAC agents to use an intuitive interface to access inspection records and historical claims data from a mobile application, improving the quality of the information collected and reducing delivery deadlines.
Additionally, the application allows the agent to use the iPad camera to take pictures and text images for more precise quotes.
“RIMAC is digitally transforming itself and empowering employees to work in ways not previously possible,” said Mahmoud Naghshineh, general manager Apple partnership, IBM. “RIMAC is creating a new experience for risk inspectors that delivers a higher level of client service. With faster, more secure access to all the tools and data they need, risk inspectors can now efficiently prioritize, manage and complete assignments, reducing the amount of time for administrative tasks while in the field so they can spend more time engaging with the client.”
Other ways the application benefits RIMAC, its agents and customers include: