Masergy upgrades UCaaS analyst

Masergy Communications has introduced the addition of powerful service management capabilities to its UCaaS Analyst performance monitoring portal. UCaaS Analyst now includes a consolidated view of user profiles and service inventory reports. IT professionals have a detailed view of user types, the services and devices they are using and profile status.

8 years ago Posted in Networks + Telecoms Telecoms + Mobile

The new features and service enhancements are available on-demand to provide real-time call management. New features also include user-customizable dashboards with:

Improved data visualizations
Ability to view support tickets
Access to invoices

"Based on customer demand, Masergy is taking the complexity out of the management of business communications by simplifying access and control," said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. "These new features are part of our UCaaS evolution to provide customers on-demand visibility into their critical communications and collaboration resources."

The award-winning UCaaS Analyst is integrated into Masergy's Intelligent Service Control (ISC), delivered from the cloud. It is free-of-charge to all Masergy UCaaS customers, allowing them to view information on their account, increase bandwidth on demand, set quality control levels and monitor service use.

Masergy upgrades UCaaS analyst

Optimise test efficiency for 1.6T optical transceiver testing

nLighten introduces nConnect

Colt completes quantum secured encryption trial across optical network

Nokia and Hetzner enhance hosting infrastructure

Arista Introduces intelligent innovations for AI Networking

Dell Technologies collaborates with 6WIND

F5 unveils Converged Application Delivery and Security Platform

Nokia to modernise data centre infrastructure for Maxis