Kroll Ontrack extends Freeval service to servers and devices up to six terabytes in size

Kroll Ontrack, the data recovery and ediscovery services provider,  has extended its unique Freeval service beyond smaller drives and devices to include a wide range of servers as well as devices up to six terabytes in volume.

Freeval offers end-users and organisations with a no-obligation evaluation report in a matter of hours. When data is lost, users and IT managers can call Kroll Ontrack for advice on what information can be retrieved, what the best course of action would be and what the options are.

The Freeval service follows four main steps:
- A free phone consultation where data recovery consultants will make an initial assessment of data loss and potential recovery solutions
- A free in-laboratory or remote media evaluation after which Kroll Ontrack’s Data Recovery Evaluation Team will provide a free analysis detailing the specifics of a data recovery case and the options available
- Data recovery process which include either in-lab or remote data recovery process alternatives
- Data return, where recovered information is returned on an encrypted drive or saved to a preferred location remotely

Phil Bridge, Managing Director for Western Europe at Kroll Ontrack said: “The main benefit of Freeval is that it offers a free and quick assessment of your data loss and recovery options, providing an open and transparent service from beginning to end. Costs for data recovery using different options are quickly and accurately calculated so that customers can make rational decisions based on all of the facts available. It’s all about not making a crisis even worse.”

Kroll Ontrack in the UK introduced its Freeval service for smaller devices and drives up to three terabytes in volume in 2013 and has since seen an increase of 25% in the UK alone. They recently made the decision to extend the service to larger devices and servers in response to feedback from customers who wanted to see a broader range of media included in the service.

Phil Bridge continued: “One of the reasons behind the introduction of this new service is that organisations are seeing an ever-increasing volume in storage, driven by Big Data and cheaper hardware. It’s more common for devices to have bigger storage capacity and we’re adapting our service accordingly. This service is designed specifically for corporates, helping businesses make informed decisions so they can quickly overcome data loss situations.”