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I360-NetOps is released alongside the latest version of the Ontology platform – Ontology 4.5 – which focuses which focuses on graph and search technology (first seen in Ontology 4.0) to the most pressing data integration problem facing communications providers today: their inability to discern a comprehensive, consistent, up-to-date view of their network across all layers, technologies and vendors from the fragmented and diverse data sources that describe it.
“Two decades after the network revolution of the 1990s, operators continue to struggle with the consequences of not knowing their network: excessive third party costs, slow fault resolution, billing errors, poor customer experience, costly stranded assets and customer retention problems,” says Leo Zancani, CTO, Ontology Systems. “With i360-NetOps, they can gain a 360° view of their network, rapidly and affordably know all their services, implemented across all technologies and vendors, in all network layers and how these services relate to their customers.”
By using graph search and semantic technology rather than traditional data integration to link and align information about network, services and customers, i360-NetOps enables operators to know their network and reduce operational risk and cost by truly understanding the relationship between the network, its costs and the customer experience.
“With 38% of integration projects failing and 65% having zero or negative ROI, gaining a true view of the network has been difficult, slow, expensive and risky in the past,” continues Zancani. “With i360-NetOps and semantic search, operators can overcome this problem and gain customer insight with far lower risk,” continues Zancani.
i360-NetOps can be delivered in six to twelve weeks, unlike most data integration projects which often take 12 – 18 months or more. By gaining insight across all the sources of data that describe complex customers, the services delivered to them, and the infrastructure that is delivering those services, network operations staff, customer service teams, customer account managers and network planners can quickly understand which customers consume which services and, crucially, on what network equipment. This visibility can not only help to reduce SLA breaches, but also reduce customer churn, resolve network faults faster and improve network quality and capacity.
