LANDESK Fuse delivers a ‘friendly’ end user self-service portal

LANDESK announces LANDESK Fuse, the next logical step in its user-oriented IT vision, effectively bridging the gap between IT and the end user. Fuse enables IT to deliver critical services with a more unified, flexible and convenient experience, similar to the rich interactions consumers take for granted.

“End users have grown impatient with the disparity between the flexibility offered by the online services they use as consumers and the limited ability they have to manage their work environment,” said Matt Bingham, Director of Product Management, LANDESK. “Users just want to be productive. If IT can’t provide the services they need, users will find a way around them, introducing Shadow IT into the organization. Fuse allows IT to enable users with immediate access to applications, the helpdesk and other IT services.

The pace of change in IT is being driven by the modern consumer experience. End users expect consistent interactions on a variety of online portals and devices where they can easily manage their profiles and obtain information and results instantaneously. They also believe this degree of responsiveness should be available regardless of device, platform, or location.

“In the current IT experience, users are often required to navigate many disparate sites and tools to obtain the services they need. This is unacceptable to end users who are accustomed to easily accessing everything they need,” Bingham added. “To match this approach, LANDESK has designed Fuse to combine service offerings, across IT disciplines, into a single end user portal that integrates third-party products and provides the same great experience across Macs, Windows and mobile devices.”

Online stores like iTunes and Google Play have raised the expectations of the consumer to get what they need, whenever they want, within a matter of minutes. Fuse allows IT departments to meet these same expectations by providing high-quality consumer-grade experiences with an immediately understandable interface that sets a new standard for IT interactions.

For IT managers, Fuse provides an intuitive platform that eliminates the burdensome approach to delivering services that the end user must have. The Fuse Portal is fully configurable to allow IT to customize the end user experience. IT Managers are further able to unleash the truly comprehensive range of IT services in the LANDESK Total User Management Suite including: Systems Management, Endpoint Security, Mobility Management, Service Management and Asset Lifecycle Management, all in a single unified end user experience. All of these services can be delivered at anytime, anywhere and on any device.

Fuse provides the best possible foundation for making a wider range of IT services more accessible to the people who need them while helping meet the heightened expectations of today’s users. LANDESK Fuse is included in the LANDESK Total User Management suite and can be activated without additional infrastructure or resource requirements.