Outsourced systems going DIY

Is there a sea-change coming for out-sourcing as we know it? That would seem to be the opinion of analyst firm, Gartner, at least. The transformation stems from a change in customer expectations of what-outsourcers can deliver, shifting from the simple provision of IT resources and towards the delivery of business releared outcomes.

 The report, “Predicts 2014: Business and IT Services Are Facing the End of Outsourcing as We Know It,” notes a trend towards outcome-based services and solutions that will transform the market. Autonomic and cognitive technologies that allow `virtual knowledge engineers’ to absorb work previously carried out by human engineers are noted as having a major impact on these changes by causing a shift in service delivery models.

“IPsoft is redefining the benchmarks for the outsourcing industry, as we see leading market players embrace autonomics. Together with our partners, we will enable enterprises to rewrite the cost/quality equation of running high-performing infrastructure operations that drive outcomes more accurately and in response to fluctuating business drivers.”

This is an area where IPsoft is one of the important players, a fact noted in the report by Gartner. The company believes that autonomics has now moved beyond being a technology buzz and is now a viable approach to driving a step-change in service delivery models.

“Our solutions and services can deliver a 30 percent improvement in productivity upon deployment while improving quality of service dramatically and guaranteeing business outcomes," said Chetan Dube, president and CEO of IPsoft. "The new price points our solutions enable will prompt a wave of change in the IT services industry.”

IPsoft is working with a number of IT service providers to incorporate its autonomics technology platform, IPcenter, into their managed service and delivery models. This has been proven to increase speed, quality and consistency of operations while lowering service costs. With functionally-rich, context-aware, ‘virtual, knowledge engineers,’ the company claims that it can resolve an average of 56 percent of events without any human intervention and reduces mean time to resolution by 60 percent.

“We are continuing to foster partnerships with IT service providers and are already seeing Gartner’s market predictions come to fruition this year,” said Dube. “IPsoft is redefining the benchmarks for the outsourcing industry, as we see leading market players embrace autonomics. Together with our partners, we will enable enterprises to rewrite the cost/quality equation of running high-performing infrastructure operations that drive outcomes more accurately and in response to fluctuating business drivers.”