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Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Swiss law firm Homburger AG moves to iManage Cloud

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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NEWS
Improving the digital employee experience

Use cases put people at the center of automated endpoint management.

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NEWS
SailPoint expands MSP offering

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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NEWS
Compass Datacenters and Schneider Electric use AI to transform data centre maintenance

Using Schneider Electric EcoCare and the power of data analytics, Compass is realizing a 40%...

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NEWS
Syntys enters MENA market

Syntys launches with significant operational footprint and ambitious expansion plans.

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NEWS
Vertiv introduces flexible, high-density heat rejection system

The Vertiv CoolLoop Trim Cooler is an energy-efficient and space-saving solution designed to...

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NEWS
Verne strikes 10MW deal with Nebius to further expand Europe’s AI capacity

AI infrastructure company Nebius to deploy new NVIDIA GPU cluster at Verne’s 100%...

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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NEWS
Bringing the future faster to the EMEA data centre market

Excel Networking Solutions, a leading EMEA wide supplier of cabling solutions for the LAN...

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NEWS
TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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NEWS
WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

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Videos

From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for...

From SLAs to XLAs: why outcomes will define the next era of connectivity

In this interview, Lorenzo Romano, CEO of GCX, explores the shift from traditional Service Level Agreements to Experience Level Agreements and what it means for MSPs delivering managed connectivity. He...

ZincFive: Nickel-Zinc Batteries Explained

Unveiling the science of nickel-zinc (NiZn) batteries. In this video we break down the advantages behind our remarkable chemistry. Discover the key factors that contribute to NiZn's exceptional power, safety,...

Hot-water cooling addresses the AI power challenge

Dr. Peter de Bock, vice president, Data Center Energy and Cooling Technology, Eaton, discusses what the launch of the NVIDIA Rubin platform means for data centre power demand, explaining that it could be a...

Expert Opinions

Cooling AI Responsibly: A New Path to Water Resilience

New research shows water use by data centers worldwide will more than triple by 2050, impacting water-stressed regions the most. Water scarcity poses a material risk to data center operations and expansion....

Artificial Intelligence or human intelligence, which is the priority?

By Russell Gammon, Chief Innovation Officer at Tax Systems.

Sovereignty is no longer about location

By Leonardo Boscaro, EMEA Sales Leader, Nutanix Database.

Why location data is critical to smarter data centre planning

Data centres are some of the country’s most important infrastructure. This is because they power the economy – from online streaming and mobile banking to the development and increasing use of AI. Which is...

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