Monday, 24th February 2020

Alcatel-Lucent unveils new cloud-based enterprise solutions

Launch of OpenTouch™ Suite for Cloud provides an efficient, collaborative experience for today’s workers, with partners in three regions already signing up to be the first to deploy the technology.

Alcatel-Lucent has announced a new suite of solutions to help enterprises migrate to the cloud and apply more cost effective business models as they address the challenge of delivering communications services for a highly mobile, application-driven workforce.

Cloud technology offers businesses the ability to integrate secure, advanced communications and collaboration capabilities that increase employee productivity while also being cost-effective. With this in mind, Alcatel-Lucent is building on strength of its innovative, award winning OpenTouch architecture for mid-to-large enterprises and SMBs by introducing its third offer, the OpenTouch™ Suite for Cloud. This will enable such enterprises to meet the high communications expectations of today’s workplace brought on by the popularity of smartphones, tablets and the ‘Bring Your Own Device’ trend.

The new offer will contain three segmented solutions: the Enterprise Cloud, the Office Cloud and the Personal Cloud. The first from this suite, the OpenTouch Enterprise Cloud Solution, is available today and enables service providers, system integrators and channels to deliver Unified Communication as a Service (UCaaS) giving employees the collaborative experience they want. The OpenTouch Enterprise Cloud solution combines the rich conversation experience of OpenTouch with Alcatel-Lucent’s OmniPCX Enterprise success in telephony, video, instant messaging, presence, conferencing and Web collaboration to bring the ultimate collaboration experience all accessible from the cloud.

It is a software suite, is hardware agnostic and fully virtualised for easy deployment and adoption. Its architectural advantages make it possible to deploy all in the cloud or as an overlay to an existing CPE-based telephony infrastructure with minimum disruption to operations.

Alcatel-Lucent’s first three strategic partners for OpenTouch Enterprise Cloud include Icon Voice Networks, LLC in the United States, Switch Communications in the UK, and UXC Connect in Australia. These partners will provide their customers with an innovative, cost-effective, secure solution that delivers a collaborative experience from any device. Based on an innovative yet flexible RTU (right-to-use) elastic software licence, Alcatel-Lucent Enterprise business partners can now offer the OpenTouch Enterprise Cloud solution in a flexible SaaS cloud model, enabling a wide range of user devices to collaborate within and beyond the enterprise.

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