Already many customers benefit from Fusion’s BMC Remedy ITSM support. Now, the firm will offer the upgraded version of ITSM 8.0 to ensure customers have access to the best solution for their IT needs in one easy-to-use package.
ITSM 8.0 has a new virtual agent and easier to use self-service portal. The solution integrates social networking tools, specifically Chat tools, Twitter notifications and RSS feeds within applications, so users can effectively collaborate across social media.
New data management features and improved ITSM-wide data loading capabilities such as enabling multi-users and the use of pre-defined job templates accelerates time to value.
The intuitive service request management (SRM) user interface also has a more modern feel and is easier to navigate. While, additional content promotes SRM as a one-stop shop for all IT interactions. For example, the system can now instantly link to other systems, speeding up workflows.
"We are delighted to offer ITSM 8.0 as an extension of our BMC product portfolio," says Fusion Business Solutions CEO, Mark Lyttle. "We have already helped over 200 organisations transform their IT departments using world–class IT Management software. Now, ITSM 8.0 takes our customers to the next level by offering them social networking integration so they can seamlessly work together in today’s increasingly digital environment."