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Syniverse has published the findings of research conducted by Omdia into the concerns and...
Almost 5,000 knowledge workers and business decision makers share their insight on how RPA is...
86% of IT executives surveyed believe human work, AI systems, and robotic automation must be...
Automotive manufacturers Toyota and Mazda leverage connected car capabilities for improved customer...
Deal will see nationwide deployment of IoT coverage for enterprises enabled by Nokia’s Worldwide...
Wireless Logic has acquired Arkessa Ltd to further strengthen its market position. This marks the...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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