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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
By David Fearne, Global Practice Leader for Business Intelligence, Arrow ECS.
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By Kevin Bull, Product Strategy Director, Columbus UK.
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For communications service providers (CSP) facing significant churn in traditional lines of business such as voice, the Internet of Things (IoT) provides tantalising opportunities to reverse their fortunes. At first glance, monetising IoT would appear to be a slam-dunk for the comms industry. After all, they control the networks that IoT devices must traverse. But if CSPs are to reap the financial rewards from the billions of connected smart objects, charging for connectivity...
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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